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Putting aside the issue of Elon Musk, this is the most interesting line to me: The distribution of public goodwill is an economy not of labor but of attention.
by DmenshunlAnlsis 8y ago
Putting aside the issue of Elon Musk, this is the most interesting line to me: The distribution of public goodwill is an economy not of labor but of attention.
I think a lot of us have experienced this in the context of tech support from Google or some other algorithmically driven giant; something goes wrong and the only recourse is Twitter. I really don’t want to live in a world of arbitrary and unappealable actions by monopolists, with my only recourse being a social media appeal.
Yet that’s the obvious trend.
- Apocryphon 8y agoEven HN is part of this phenomenon. Sometimes having a highly voted blog article complaining about poor customer experience or corporate malfeasance is the only way to get companies to respond.
- verelo 8y agoUnsure why you got down-voted here, I've seen evidence of this (although not personally experienced it). I'd guess any public area where people who are the companies customer visits, where you end up complaining in public, ends up being a possible place where this might happen. The only gripe I have with this trend is where people choose to go direct to social media vs the appropriate channels for support. The fear i have is that if enough people do this, normal support channels might get under resourced. Having said this, i'm often impressed with the support i get when i ask for it. I rarely ask, but i probably should more often. A classic case of "you only get what you ask for", but a good reminder that you should probably be asking more often.
- alexforster 8y agoGood example of something that got traction on HN: https://github.com/dear-github/dear-github https://github.com/dear-github/dear-github