When gov.uk first started to replace the previous online presence, they were like first-level tech support: brilliant if your question is in the FAQ, useless ot

When gov.uk first started to replace the previous online presence, they were like first-level tech support: brilliant if your question is in the FAQ, useless otherwise. A lot of detailed information on aspects of running a charitable organisation, which I presume weren't accessed every day, simply disappeared. For a while, the web archive of the old site was my lifeline. My feeling is that gov.uk has got a lot better since, but it's low-information-density by design. This is absolutely the right thing to do for a lot of their users in a lot of cases, and doubly so when targeting users who might not speak good English for whatever reason. But I still feel that information meant for professionals could be presented in a more useful way. On the web design side, they definitely deserve 5 out of 5. Good general design, sensible spacing, not requiring a huge javascript framework just to display some text - there's so much right with this site.