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Yeah, it's been a real turn around, used to be awful. My only complaint is that they're sometimes too dogmatic about the one question per page thing, which is
by mattmanser 8y ago
Yeah, it's been a real turn around, used to be awful.
My only complaint is that they're sometimes too dogmatic about the one question per page thing, which is actually a pretty stupid UX commandment as soon as you get to complex logic flows.
I think they've relaxed a bit on that though, I didn't notice it last time I was doing my company tax return.
- Balero 8y agoThey do have to make the site usable by everyone including the non-tech savvy, I can definitely see good reasons for keeping the input extremely limited. One of the "downsides" of it being a government site is that it needs to be usable for everyone. Which can be a bit frustrating for power users.
- fjsolwmv 8y agoThey could add a single-page view. It's not very hard to automatically generate single-page and multi-page views of the same form.
- williamdclt 8y agoNot necessarily easy either, and I don't really see the point. It's perfectly usable as it is, might as well keep it simple and invest time/money in stuff more useful than satisfying the .5% of users that are techy (made up number) for the few times a year they have to use the website
- mattmanser 8y agoIt really wasn't, 2 years ago there was one place where they told you which type of accounts to submit made up of 10 pages of single questions. Except, I knew which type I had to submit and it was telling me the wrong one. I was obviously answering one question wrong. But I couldn't go back and I could see my previous answers, I could only start again. That's basically a ten page glorified wizard with no back button, which is actually a big UX no-no. Must have gone through the damn thing 5 times before I finally got the right form.