7 ms·

Anyone know who is the contractor running this fiasco?

by danieltillett 8y ago

jpmoral 8y ago
Accenture, AFAIK.
- stuaxo 8y ago
  No wonder it doesn't work properly.
- bigiain 8y ago
  Accenture - with Oracle and Orion Health - according to this: https://www.itnews.com.au/news/my-health-record-replatforming-talks-begin-494467 https://www.itnews.com.au/news/my-health-record-replatformin... Hilariously, they've already let on they're not going to renew the Accenture deal - which no doubt will _highly_ motivate them to provide exemplary support and security over the next two years: "The Australian Digital Health Agency has begun talks to replatform the My Health Record system ahead of the 2020 expiry of its multi-million deal with national infrastructure provider Accenture."
  - zinckiwi 8y ago
    Wow. What do they expect the take-up rate to be with that kind of vote of no confidence from the people who commissioned it in the first place?
- skc 8y ago
  Serious question, has Accenture ever built a successful large scale system? Round these parts we call them "Accidenture". They are always involved in high profile project failures, though that are big enough that these might just unfairly publicized outliers
megaman22 8y ago
Are there any of them that actually are any good? You read these stories, and deal with a few different ones personally, and the whole sector quickly starts to look like a barely competent disorganized mess.
- lbriner 8y ago
  Most of them are very good but the assumption that there is a mythical 100% good system or company would assume that requirements are reasonable, unchanging and that the time and money to build it well are all present undermines everything. Even a simple application will quickly unwind when the whims of the customer change 10 times quicker than it takes to build something (same in most other industries).
auslander 8y ago
Dunno, but I shuddered to find "...the creation of a new government agency - Service NSW - supported by the Salesforce Service Cloud. ..." https://www.salesforce.com/au/customer-success-stories/service-nsw/ https://www.salesforce.com/au/customer-success-stories/servi... I trust government with my private data, not Salesforce or any other corporation.
- lbriner 8y ago
  Governments don't store private data, corporations do! The only difference between government-fronted storage and direct-to-the-corporation like Salesforce is that corporations are mostly driven by profit and have slightly stronger reasons for protecting data to avoid losing your trust and money. Government motivation is mixed and changes over time.
  - auslander 8y ago
    > ... stronger reasons for protecting data to avoid losing your trust and money Well, I'm not a customer to Salesforce, so they have no incentive to keep my trust and they get no money from me, but they can make money on my data, and likely would, why not?
- dav43 8y ago
  ASide note: they are using the google recaptca on the opt out site shows they have no idea about privacy for a government agency. So now google know everyone opting out I assume?
  - gruez 8y ago
    theoretically they can, because they're running javascript on the page. but in practice I doubt it, just like I doubt that scripts from googleapis.com aren't backdooring your websites.
  - auslander 8y ago
    Google knows everything, lol :) I'm actually afraid how much it knows, your searches, for once, tell it stuff you don't share with your wife. All your account's emails, drive files. Is your company uses Google? Is your kid's school uses Google? Have Android with location services on? Btw, in Android, you don't have option to restrict location data to an app while using the app, as you can in iOS. I'm about to create extensive guide on un-Googling yourself and your family. Mainly use Apple ecosystem, they make money selling you phones and macbooks, not your data. First thing is don't give Google any info to identify who is behind that browser, if you go to google.com directly. Use VPN to shuffle IPs, use only Private browsing windows (kills cookies), don't stay logged in to Google, don't use Chrome. Second, is to block tracking network requests from most of the websites to Google, like (googletagmanager.com, googletagservices.com, google-analytics.com, cloudflare.com) by using adblocker (uBlock Origin).

Anyone know who is the contractor running this fiasco?

jpmoral 8y ago

Accenture, AFAIK.

stuaxo 8y ago
No wonder it doesn't work properly.
bigiain 8y ago
Accenture - with Oracle and Orion Health - according to this: https://www.itnews.com.au/news/my-health-record-replatforming-talks-begin-494467 https://www.itnews.com.au/news/my-health-record-replatformin... Hilariously, they've already let on they're not going to renew the Accenture deal - which no doubt will _highly_ motivate them to provide exemplary support and security over the next two years: "The Australian Digital Health Agency has begun talks to replatform the My Health Record system ahead of the 2020 expiry of its multi-million deal with national infrastructure provider Accenture."
- zinckiwi 8y ago
  Wow. What do they expect the take-up rate to be with that kind of vote of no confidence from the people who commissioned it in the first place?
skc 8y ago
Serious question, has Accenture ever built a successful large scale system? Round these parts we call them "Accidenture". They are always involved in high profile project failures, though that are big enough that these might just unfairly publicized outliers

megaman22 8y ago

Are there any of them that actually are any good? You read these stories, and deal with a few different ones personally, and the whole sector quickly starts to look like a barely competent disorganized mess.

lbriner 8y ago
Most of them are very good but the assumption that there is a mythical 100% good system or company would assume that requirements are reasonable, unchanging and that the time and money to build it well are all present undermines everything. Even a simple application will quickly unwind when the whims of the customer change 10 times quicker than it takes to build something (same in most other industries).

auslander 8y ago

Dunno, but I shuddered to find "...the creation of a new government agency - Service NSW - supported by the Salesforce Service Cloud. ..." https://www.salesforce.com/au/customer-success-stories/service-nsw/ https://www.salesforce.com/au/customer-success-stories/servi... I trust government with my private data, not Salesforce or any other corporation.

lbriner 8y ago
Governments don't store private data, corporations do! The only difference between government-fronted storage and direct-to-the-corporation like Salesforce is that corporations are mostly driven by profit and have slightly stronger reasons for protecting data to avoid losing your trust and money. Government motivation is mixed and changes over time.
- auslander 8y ago
  > ... stronger reasons for protecting data to avoid losing your trust and money Well, I'm not a customer to Salesforce, so they have no incentive to keep my trust and they get no money from me, but they can make money on my data, and likely would, why not?
dav43 8y ago
ASide note: they are using the google recaptca on the opt out site shows they have no idea about privacy for a government agency. So now google know everyone opting out I assume?
- gruez 8y ago
  theoretically they can, because they're running javascript on the page. but in practice I doubt it, just like I doubt that scripts from googleapis.com aren't backdooring your websites.
- auslander 8y ago
  Google knows everything, lol :) I'm actually afraid how much it knows, your searches, for once, tell it stuff you don't share with your wife. All your account's emails, drive files. Is your company uses Google? Is your kid's school uses Google? Have Android with location services on? Btw, in Android, you don't have option to restrict location data to an app while using the app, as you can in iOS. I'm about to create extensive guide on un-Googling yourself and your family. Mainly use Apple ecosystem, they make money selling you phones and macbooks, not your data. First thing is don't give Google any info to identify who is behind that browser, if you go to google.com directly. Use VPN to shuffle IPs, use only Private browsing windows (kills cookies), don't stay logged in to Google, don't use Chrome. Second, is to block tracking network requests from most of the websites to Google, like (googletagmanager.com, googletagservices.com, google-analytics.com, cloudflare.com) by using adblocker (uBlock Origin).