6 ms·

"Cut anything not making money," works great when you're a monopoly or your business wasn't built on customer service.

• jib 8y ago
  Customer support can easily be a competitive advantage. I guarantee you that unless your company recently downsized (or is very small) there are things you can cut, because no one cared enough to fix them or they thought it was cool to have X even though X is not returning value.
  • ec109685 8y ago
    Slack is an example of this. You report an issue and quickly get a personalized reply. A million times better that GSuite.
    • sigacts 8y ago
      G Suite isn't a help desk and ticketing system.
      • hueving 8y ago
        OP is commending slack for their customer support for when you report an issue with slack itself. Nothing to do with what the products are.