Thank you! This is interesting to know, and I'm sure the people there are really bright, capable and motivated to bring us the best solution possible. However t

Thank you! This is interesting to know, and I'm sure the people there are really bright, capable and motivated to bring us the best solution possible. However this is not what concerns me. Willingly or not, they are part of a bigger ecosystem named Google, and the decisions from higher-ups inevitably influence the platform. The culture itself is probably engineer-centric and not customer-centric, which can be seen in differences in support responses. I must stress out however that these are just my thoughts based on information from Internet, because I don't have extensive experience with either, so I might be wrong.