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There is a service program to replace these keyboards for free. They are even refunding people who paid to get their keyboards fixed before the program launched

There is a service program to replace these keyboards for free. They are even refunding people who paid to get their keyboards fixed before the program launched. This is almost a non-issue at this point if you can use a replacement computer while they fix yours.

protomyth 8y ago
So, if I send in my computer, does the replacement keyboard have a fix to keep it from breaking again?
- deleted 8y ago
  [deleted]
fzzzy 8y ago
Not the 2015, only the butterfly keyboards.
wild_preference 8y ago
They don’t fix the keyboard. They only “reset” it which means you’ll have to bring it in again once it accumulates enough issues to make it worthwhile. My first key failed within one month. Eventually seven keys came off with ny fingers as I typed. “Non-issue” is comical word choice.
- iamaelephant 8y ago
  Uhhh this is not a symptom of apple's keyboard issue.
  - mrep 8y ago
    I haven't had a single issue with my late 2013 MBP since I bought it and never had a key stop working with any other keyboard I have ever used. It is 100% an issue with the new keyboard design.
- gnicholas 8y ago
  In my case, they are sending out to have the top case replaced. Can’t speak for others, but they’re not just kicking the can down the road. The Apple genius also told me that the replacement part won’t be identical to the original keyboard. We’ll see if it’s the new 3rd generation butterfly or just a tweaked 2nd gen.
  - protomyth 8y ago
    That's my big problem with the whole "free" repair. If I send in my computer, what do I get back? Will it have some fix that prevents future problems or will I be SOL in a couple of weeks when one of the keys fails again? > In my case, they are sending out to have the top case replaced. Can’t speak for others, but they’re not just kicking the can down the road. They built the thing so they have no real option other the replacing the whole top case. The in store repair is blowing air into the keyboard and hoping it fixes it.

protomyth 8y ago

So, if I send in my computer, does the replacement keyboard have a fix to keep it from breaking again?

deleted 8y ago
[deleted]

fzzzy 8y ago

Not the 2015, only the butterfly keyboards.

wild_preference 8y ago

They don’t fix the keyboard. They only “reset” it which means you’ll have to bring it in again once it accumulates enough issues to make it worthwhile. My first key failed within one month. Eventually seven keys came off with ny fingers as I typed. “Non-issue” is comical word choice.

iamaelephant 8y ago
Uhhh this is not a symptom of apple's keyboard issue.
- mrep 8y ago
  I haven't had a single issue with my late 2013 MBP since I bought it and never had a key stop working with any other keyboard I have ever used. It is 100% an issue with the new keyboard design.
gnicholas 8y ago
In my case, they are sending out to have the top case replaced. Can’t speak for others, but they’re not just kicking the can down the road. The Apple genius also told me that the replacement part won’t be identical to the original keyboard. We’ll see if it’s the new 3rd generation butterfly or just a tweaked 2nd gen.
- protomyth 8y ago
  That's my big problem with the whole "free" repair. If I send in my computer, what do I get back? Will it have some fix that prevents future problems or will I be SOL in a couple of weeks when one of the keys fails again? > In my case, they are sending out to have the top case replaced. Can’t speak for others, but they’re not just kicking the can down the road. They built the thing so they have no real option other the replacing the whole top case. The in store repair is blowing air into the keyboard and hoping it fixes it.