This is the danger of the "law is just code" mindset of companies interacting with customers/clients. In the rush to automate and process-ize interactions with

This is the danger of the "law is just code" mindset of companies interacting with customers/clients. In the rush to automate and process-ize interactions with "mere humans" under a Great Algorithm, they forget that effective law and processes relies not on kafkaesque bureaucracies following flowcharts blindly, but by ensuring that human judgment is kept in the loop. Beware the rise of the techno-bureaucracy, as it is only a low-dimensional lossy encoding of what we actually want.