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Just like other businesses, the hotel owner can refuse a customer to rent a room. One thing is different is there are multiple hotels, so you can go to a diffe

Just like other businesses, the hotel owner can refuse a customer to rent a room. One thing is different is there are multiple hotels, so you can go to a different hotel. But there is only one AirBnB. As a hotel owner, I would love to get a system like AirBnB. Only rent rooms to those who give you good reviews and the hotel can write reviews about guest behavior. So that we can refuse service to those who are a pain in the butt.

lotsofpulp 8y ago
I know due to Hampton's service guarantee, they keep a list of people who abuse it and are banned. But hotel owners should be forcing the franchise companies to setup a central database to track repeat scammers. Only reason they haven't yet is that the liability is felt by the owners, and the brands get to keep collecting their revenue regardless.
- mikec3010 8y ago
  Who determines who is a scammer? Why wouldn't they add someone who left a scathing yelp review to such a list?
  - lotsofpulp 8y ago
    Obviously at some point, someone has to make a judgment call. But the system is probably setup so that a hotel guest that keeps making claims out of the ordinary frequency will be flagged for review or maybe even automatically banned. If someone walks into a room at 10 different hotels and is claiming bed bugs at each one and no one else is experiencing them at those hotels, then I'd be willing to bet they're trying to score free hotel nights. Yelp reviews probably matter for local restaurants and small businesses, but probably not much for national brands which have their own inspections and quality assurance departments. I don't check the yelp review of Enterprise or Residence Inn, but I might for restaurant I've never heard of.
    - mikec3010 8y ago
      I'm sure there are pathological liars that scam corporations for petty gains, but I figure they must be dwarfed financially by insurance scammers that do intentional slip-and-fall accidents or have their car "stolen" from the parking lot or other ways to reap big insurance setrlements.
      - lotsofpulp 8y ago
        Not in my experience. You still have to win a case or have compelling evidence to force a settlement for slip and fall stuff, plus insurance is involved in that. Cars being stolen isn't a merchants problem unless they're selling secure storage for your car, which a parking lot isn't. What does come up in hotels is people trying to get sneak extra people in, pets, claiming bugs, making too much noise and disturbing other guests, etc.

lotsofpulp 8y ago

I know due to Hampton's service guarantee, they keep a list of people who abuse it and are banned. But hotel owners should be forcing the franchise companies to setup a central database to track repeat scammers. Only reason they haven't yet is that the liability is felt by the owners, and the brands get to keep collecting their revenue regardless.

mikec3010 8y ago
Who determines who is a scammer? Why wouldn't they add someone who left a scathing yelp review to such a list?
- lotsofpulp 8y ago
  Obviously at some point, someone has to make a judgment call. But the system is probably setup so that a hotel guest that keeps making claims out of the ordinary frequency will be flagged for review or maybe even automatically banned. If someone walks into a room at 10 different hotels and is claiming bed bugs at each one and no one else is experiencing them at those hotels, then I'd be willing to bet they're trying to score free hotel nights. Yelp reviews probably matter for local restaurants and small businesses, but probably not much for national brands which have their own inspections and quality assurance departments. I don't check the yelp review of Enterprise or Residence Inn, but I might for restaurant I've never heard of.
  - mikec3010 8y ago
    I'm sure there are pathological liars that scam corporations for petty gains, but I figure they must be dwarfed financially by insurance scammers that do intentional slip-and-fall accidents or have their car "stolen" from the parking lot or other ways to reap big insurance setrlements.
    - lotsofpulp 8y ago
      Not in my experience. You still have to win a case or have compelling evidence to force a settlement for slip and fall stuff, plus insurance is involved in that. Cars being stolen isn't a merchants problem unless they're selling secure storage for your car, which a parking lot isn't. What does come up in hotels is people trying to get sneak extra people in, pets, claiming bugs, making too much noise and disturbing other guests, etc.