The fact that 4 out of 5 choose to leave ... makes me wonder why they left. Also makes me wonder why one person stayed. When people leave in big numbers like

The fact that 4 out of 5 choose to leave ... makes me wonder why they left. Also makes me wonder why one person stayed. When people leave in big numbers like that it says something. The impact is determined by what lifecycle stage the product was in and how well it was documented. If it was poorly documented then it was doomed from the start.