There's a difference between being dumb and being ignorant. Most people aren't dumb, they could learn to handle their technical issues if they were motivated to

There's a difference between being dumb and being ignorant. Most people aren't dumb, they could learn to handle their technical issues if they were motivated to spend the time. But time is valuable, and if you can have a specialist handle your problems for you, is it really worth the trouble of learning and keeping up to date on something that doesn't really interest you?