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I take it you've never worked in a call center? Everything is randomly recorded and workers are micromanaged down to the minute. You came in a minute late. You
by jstarfish 8y ago
I take it you've never worked in a call center?
Everything is randomly recorded and workers are micromanaged down to the minute. You came in a minute late. You came in a minute early. You didn't take lunch when we told you to. Your calls run too long. Your calls are too short.
That on top of the UBA tools being deployed against workers to track how much time they spend working vs tweeting, WPM typed, etc.
This has been going on for a very long time under the name of "adherence" or equivalent. Walmart getting in on this game isn't exactly new.
- musage 8y agoHow is this "not being new" relevant at all? People posting inane "corrections" anytime someone makes a comment worth a fuck isn't new either. Doesn't mean I accept it. Also, it's not a game.
- daimyoyo 8y agoThe recordings stopped being random a long time ago. I work for a major insurance company and literally every second I am logged in, they record what I say and do. This company has had an issue with fraud being committed by employees so I understand their scrutiny but it still is unnerving to think about.