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Having worked front line tech support, I have to disagree. People are inherently dumb, and choose to stay that way in many cases.
by raywalters 8y ago
Having worked front line tech support, I have to disagree. People are inherently dumb, and choose to stay that way in many cases.
- rc_hadoken 8y agopats back Indeed, but you might be missing the forest for the trees.
- JumpCrisscross 8y ago> People are inherently dumb, and choose to stay that way in many cases This is called optimisation and is in most cases okay. I choose to be dumb about cars. I ask specialists dumb questions and expect them to give me useful answers. Computers are similarly ancillary to many people’s core value added.
- Spivak 8y agoMaybe it would be better to say that describing a person as ignorant without a scope rarely makes sense. I mean I've worked with literal rocket scientists that can't figure out how to attach a PDF to an email. I would have a hard time describing them as 'dumb'. And don't even get me started on trying to help doctors and surgeons when I worked in medical. Just because we might find something easy or 'intuitive' after spending most of our lives in front of computer doesn't mean it's actually easy.
- aswanson 8y agoYour physician, airline pilot, CFO, or lawyer could most likely easily point out the same about you, for a given context.
- lwelyk 8y agoI'm sure your car mechanic, doctor, electrician, plumber, etc feel the same about you. You can't know how to do everything.
- anticensor 8y agoThe opposing view is also true: You cannot ignore everything.
- JTbane 8y agoConsider your sampling bias- the only people that regularly call support are the bottom of the barrel.
- _greim_ 8y agoThe cross section of people you deal with is inherently skewed toward the less capable and less competent, though, which can bias your thinking on the topic.