3 ms·

Any advice on getting my lemon 2017 (multiple faults) replaced with a new model rather than another 2017?

• axxl 8y ago
  Apple will swap a device for the latest model if it fails and is repaired for the same reason 3 times . It’s called “crewing” (or maybe “cruing”?) I don’t know the spelling. You have to get it repaired by Apple 3 times though.
  • madeofpalk 8y ago
    CRU-ing. Customer Replacement Unit. There's no hard and fast 'three repairs' rule, but that's generally the rule of thumb that employees stick by.
    • tomduncalf 8y ago
      Cool, good to know, thanks!
    • kalleboo 8y ago
      Has anyone gotten this done at a Authorized Repair partner or is this an Apple Store thing only? How about via mail-in to Apple? Nearest Apple Store is 4 hours away...
      • madeofpalk 8y ago
        Apple can definitely do this over the phone. I believe they will require a deposit to be held on a credit card though to cover the cost of the machine in case you don't send back your old one.