I've spent a couple hours every morning the last eight Tuesdays explaining to a customer that the software that they purchased from us, and installed on their s

I've spent a couple hours every morning the last eight Tuesdays explaining to a customer that the software that they purchased from us, and installed on their servers, goes down for a few minutes at 1:00 AM because their server team is rebooting those servers to apply updates. Every week, same time, same issue, same cause, same review and root cause analysis demanded. Fixing broken processes in broken companies is 1000 times harder than anything else in software.