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I wonder if an "administrative complaint" is somehow different from the TSA grievance process. The number of grievances appears to be rising and is far more tha
by cmiles74 8y ago
I wonder if an "administrative complaint" is somehow different from the TSA grievance process. The number of grievances appears to be rising and is far more than 200, in the first three quarters of 2017 they had 6,700 grievances filed.[0]
There are reasons to suspect that the TSA isn't adequately following up on these grievances. I can't find any new data, but in 2013 the Government Account Office (GAO) complained that the TSA didn't really have a process in place.[1]
"TSA does not have a process for conducting reviews of misconduct cases to verify that TSA staff at airports are complying with policies and procedures for adjudicating employee misconduct."
[0]: https://www.travelersunited.org/tsaairline-security/tsa-complaints-get-in-line/ https://www.travelersunited.org/tsaairline-security/tsa-comp...
[1]: https://consumerist.com/2013/07/30/tsa-misconduct-cases-on-the-rise-agency-not-following-up-on-all-complaints/ https://consumerist.com/2013/07/30/tsa-misconduct-cases-on-t...