WOW. Thanks for sharing that article. I'm sorry I missed it when it came out. An article full of novel insights and heartfelt interest in the subject. And I

WOW. Thanks for sharing that article. I'm sorry I missed it when it came out. An article full of novel insights and heartfelt interest in the subject. And I used to work for the company the author headed ten years ago! Highly recommended, and I'd point out that it's highly relevant the the meme du jour, which is that if you're not paying, you don't have the privileges associated with being a customer. Employer-purchased health insurance and bureaucratic health care programs have robbed patients of their power to be customers, and it's something I was never clued into before.