Yes. And that's okay, sometimes. To me, the difference is whether it's an organizational challenge or an organizational dysfunction. There will always be challe

Yes. And that's okay, sometimes. To me, the difference is whether it's an organizational challenge or an organizational dysfunction. There will always be challenges inherent to operating a business—and technical solutions often play a critical part. However, if the issue is really an organizational malady that should be addressed, technical solutions probably aren't the right approach.