maybe nothing, but he's not talking to the grunts, he's talking to the management (or city) that hires and trains them. an unfriendly reputation can really dam

maybe nothing, but he's not talking to the grunts, he's talking to the management (or city) that hires and trains them. an unfriendly reputation can really damage you. maybe new york is too big to care, but i know people who routinely avoid doing business in philly because of the city employees' callousness, which in john street's time went all the way to the mayor's office.