This is why things like ticketing systems and other workflow tools almost universally suck. Manager needs x field to run some report so x field becomes mandator

This is why things like ticketing systems and other workflow tools almost universally suck. Manager needs x field to run some report so x field becomes mandatory and the software is a pain to use because know one apart from that one manager knows what the field even means. Currently our JIRA kanban board is crippled because someone just had to take a simple system and impose a workflow that can't be deviated from.