* Her employer absolutely should have disciplined her. * If her reaction to polite and constructive criticism from a user, and a customer, was this over the to

* Her employer absolutely should have disciplined her. * If her reaction to polite and constructive criticism from a user, and a customer, was this over the top, the reaction to a harsher comment (a disciplinary one), from her employer, wouldn't have been any better. Better to terminate the relationship before it gets nasty.