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how do customers feel about you changing the pricing without their input? I would assume they feel the same way anyone who has ever had phone, cable, or intern

by drm237 16y ago

how do customers feel about you changing the pricing without their input? I would assume they feel the same way anyone who has ever had phone, cable, or internet service feels. Outside of a contract, prices go up over time. You send out an email 30 days in advance, tell them it's going to happen, and then do it. If they want to cancel and get a refund, ok, no big deal. Virtually everyone is familier with recurring billing so I think offering it is entirely for the customer's convenience and in no way a bait and switch or any other kind of attempt to rip-off a customer.

lsc 16y ago
>I would assume they feel the same way anyone who has ever had phone, cable, or internet service feels. If I treated my customers as poorly as comcast does, I'd be out of business, and I say up front that you should only be my customer if you can tolerate poor service.
- MikeMacMan 16y ago
  The point is that everyone is used to this pattern: free trial that will switch to paid subscription unless you cancel.
  - lsc 16y ago
    'everyone? Personally I associate those billing patterns with, uh, less than reputable businesses. Now, I may be very unusual, but we have at least one counterexample. Edit: I sound like I'm calling you a fraudster, and that is not my intent. I really want to hear about the other side of this, in part because some of my customers have asked me to setup recurring billing that doesn't require action on their part. As it is, most people who cancel do so right after I bill them. if I was just taking the money rather than sending the bill, then for the same thing to happen, they'd have to ask for a refund. Which, I seems kinda bad to me- I mean, negotiation is waste. However I could automatically gave a refund if they cancelled within X days of me charging them, that would solve the problem. Anyhow, I really would like to know more about what you think of how 'normal' people think of it. It's not obvious to me.

by drm237 16y ago

lsc 16y ago

>I would assume they feel the same way anyone who has ever had phone, cable, or internet service feels. If I treated my customers as poorly as comcast does, I'd be out of business, and I say up front that you should only be my customer if you can tolerate poor service.

MikeMacMan 16y ago
The point is that everyone is used to this pattern: free trial that will switch to paid subscription unless you cancel.
- lsc 16y ago
  'everyone? Personally I associate those billing patterns with, uh, less than reputable businesses. Now, I may be very unusual, but we have at least one counterexample. Edit: I sound like I'm calling you a fraudster, and that is not my intent. I really want to hear about the other side of this, in part because some of my customers have asked me to setup recurring billing that doesn't require action on their part. As it is, most people who cancel do so right after I bill them. if I was just taking the money rather than sending the bill, then for the same thing to happen, they'd have to ask for a refund. Which, I seems kinda bad to me- I mean, negotiation is waste. However I could automatically gave a refund if they cancelled within X days of me charging them, that would solve the problem. Anyhow, I really would like to know more about what you think of how 'normal' people think of it. It's not obvious to me.