5 ms·
So, recently, as I started pulling loans out for school and creating budgets, I went on the look for a money management service and tried out Wesabe among a few
by kyro 16y ago
So, recently, as I started pulling loans out for school and creating budgets, I went on the look for a money management service and tried out Wesabe among a few others. Mint ultimately won, and I'll tell you why, from my personal opinion as a user. Maybe it might help somebody somewhere.
A) Design
Perhaps the biggest selling point for me was how polished Mint was in comparison to Wesabe. It felt professional. I felt I could trust Mint with my personal financial data. Wesabe seemed unfinished, rough around the edges. Sure, it played more to my irrational mind, but I just felt more comfortable using Mint. Just hook in my various accounts, let me create a budget, and do the rest for me, which is what Mint did. I was guided through the profile filling process, and there was a strangely human quality about Mint -- as if it were my own personal accountant.
So the first thing I learned was that a good design and user experience can be very effective in developing trust within a potential user for your service. Second was that lots of time should go into capturing a user's attention upon first laying eyes on your app, placing guides along the way, etc, ensuring initial and continual engagement.
B) iPhone App
At the time, Wesabe didn't have a native iPhone app (I don't think they ever did come out with one). They had a webapp, but it wasn't good enough for me, especially when Mint had a native app. This played a bigger role than I thought it would. Having a native app just feels better. Just the feeling of launching the app is rewarding. I don't know about you, but I really try to avoid using webapps in mobile Safari as much as possible; they tend not to be as polished and snappy.
So, if your app and users create the need for a mobile interface, don't settle for webapp.
C) Focus (Personal/Community in this case)
Wesabe seemed to have a communal element, which I really didn't care for. Mint came across as a more walled-off made-only-for-me personal assistant, and I liked that feeling. I didn't want to share my tips on saving cash with others; I just wanted a service to manage my money, nothing else. In that respect, Mint felt more refined and catered to my needs -- it was more focused.
Give your app laser-focus.