4 ms·
Not shilling for AWS, but I file at least 1 ticket a month. I haven't tried the phone option, but the web option works for resolving my complaints within 24 ho
by sharms 8y ago
Not shilling for AWS, but I file at least 1 ticket a month. I haven't tried the phone option, but the web option works for resolving my complaints within 24 hours.
My use case might be different since the entire architecture is HA / ephemeral and I can spin up new instances etc while waiting on them.
- scarface74 8y agoOn a high level, what types of issues have you had for which you have needed support? The only issue I’ve had was that we were using DAX wrong and they showed us the proper usage. It was a relatively new service st the time.
- sharms 8y agoWe have seen timeouts between EC2 and S3 and we needed their team to do a packet capture