I'd argue 'a new way to let people communicate' is exactly in line with broadening the forms of communication to things other than just pieces of text. There's

I'd argue 'a new way to let people communicate' is exactly in line with broadening the forms of communication to things other than just pieces of text. There's plenty 'wrong' with the web as it has evolved, but I don't think it's a bad thing to make it easier to use a variety of ways to communicate. Text is just the one that is easiest to implement.