Thats not to convince you that the thing you're talking to is a human. It's to let you know the call hasn't dropped. People on phones get weird when there is de

Thats not to convince you that the thing you're talking to is a human. It's to let you know the call hasn't dropped. People on phones get weird when there is dead air. So instead of it just sitting silently not saying anything while it looks up your account number and cross references it with other various backend systems it play some familiar analog.