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I called AT&T to signal a phone outage for somebody and they had this robot on the line asking questions, me answering them, then you heard the robot's typing s
by remir 8y ago
I called AT&T to signal a phone outage for somebody and they had this robot on the line asking questions, me answering them, then you heard the robot's typing sound to give the impression that you were talking to a human.
It was so slow and weird.
- lozaning 8y agoThats not to convince you that the thing you're talking to is a human. It's to let you know the call hasn't dropped. People on phones get weird when there is dead air. So instead of it just sitting silently not saying anything while it looks up your account number and cross references it with other various backend systems it play some familiar analog.