What is Duplex, but a voice version of a chatbot. We have had to endure chatbots for ages and we know for a fact that they suck. Why would Duplex be any differe

What is Duplex, but a voice version of a chatbot. We have had to endure chatbots for ages and we know for a fact that they suck. Why would Duplex be any different? Also, Google's entire customer support strategy is "let he computers handle it, no humans involved." And it is universally loathed and derided. Why should we assume they are going to offer something to outside corporations that is better than what they use themselves? It doesn't have to suck, but all evidence points out that it will.