> This might in fact be the one service that is a bad enough experience, that I would gladly welcome our new robotic overlords. I think this does not solve th

> This might in fact be the one service that is a bad enough experience, that I would gladly welcome our new robotic overlords. I think this does not solve the underlying problem. Sorry if this is out of scope but lets talk about the recent blender on YouTube thing. Often, it is not that the person answering the phone is an idiot but rather the person answering the phone does not have the authority to do anything. I've received bad bills from T-Mobile where the process goes like: 1. see bad bill in the mail 2. Call T-Mobile and wait 3. Get a person and explain the situation 4. Person looks and agrees that line item shouldn't be there and removes it. Person also says they put a note to prevent this from happening again. 5. Rinse and repeat. I refuse to believe that multiple people over the course of a year are all incompetent. I must conclude there was either something intentional (bill stuffing?) or the staff was not empowered to fix the situation. Will we empower our new robotic overlords to "fix" the situation? How far will business capitulate on business rules? What happens when something is not right and needs an override? Previously on HN https://news.ycombinator.com/item?id=17350645 https://news.ycombinator.com/item?id=17350645