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You get angry because the robot suck. It doesn't have to suck.
by Jyaif 8y ago
You get angry because the robot suck. It doesn't have to suck.
- wildrhythms 8y agoI get angry when I'm forced to speak to anyone/anything to do something that I could have done via a form on a website. Customer service should not be a gatekeeper to changes on my account.
- Quarrelsome 8y agoIf I'm calling in its because their automated systems can't handle my request. What I don't want is another automated system being unable to handle my request.
- smnrchrds 8y agoWhat is Duplex, but a voice version of a chatbot. We have had to endure chatbots for ages and we know for a fact that they suck. Why would Duplex be any different? Also, Google's entire customer support strategy is "let he computers handle it, no humans involved." And it is universally loathed and derided. Why should we assume they are going to offer something to outside corporations that is better than what they use themselves? It doesn't have to suck, but all evidence points out that it will.