Sometimes too much empathy feels fake, and fake empathy gets the opposite result. My bank has started calling me in a more "cheerful" tone. They ask how my day

Sometimes too much empathy feels fake, and fake empathy gets the opposite result. My bank has started calling me in a more "cheerful" tone. They ask how my day is, and then they express how happy they are to hear I'm fine. I know I'll sound like the Grinch, but I really HATE it. I already decided to give you some minutes of my day, because maybe you'll tell me something important about my account, maybe you'll offer me something interesting, even though 80% of the time you'll offer something I don't really want, so we'll waste each other's time. But we won't know until you finish pretending you are interested in my day.