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> or lack of empathy. Feel empathy from a machine? The moment anyone realizes or finds out that the "relationship" they just built or experienced over the phon
by jimmy1 8y ago
> or lack of empathy.
Feel empathy from a machine? The moment anyone realizes or finds out that the "relationship" they just built or experienced over the phone was programmed, any feelings of connection or empathy get tossed out.
The ethical concern isn't about the AI replacing jobs, it's about something calling me and disingenuously posing as a human being. If your machine calls me, it needs to announce that it is AI. I am not interested in replacing humans or human connection.
> it could be a big leap for customer satisfaction.
Exhibit A of everything that is wrong with consumerist, material societies. Everyone is a customer in need of satisfaction in the form of products and services.
- protonimitate 8y agoLack of empathy can be dealt with when expected. It also makes a difference when lack of empathy isn't coupled with sarcasm, exasperation, or boredom. >>Everyone is a customer in need of satisfaction in the form of products and services. The point of contacting a call center is because you are unsatisfied as a customer. Customer satisfaction is the only factor in a capitalist society. There is no alternative. If customers are not satisfied, you don't get business. You can argue until you're blue in the face about the evils of consumerism, but it's pretty irrelevant to this discussion.
- jimmy1 8y agoYou conflate the two. You can have capitalism and not be a consumerist, materialist society.