6 ms·
Does anybody not get a bit angry when they call a support or helpline and discover they're not talking to an actual human? I know I do. Let's hope Duplex unde
by ourcat 8y ago
Does anybody not get a bit angry when they call a support or helpline and discover they're not talking to an actual human?
I know I do.
Let's hope Duplex understands the (high volume, distorted) phrase "just let me talk to a human being!!" and transfers the call accordingly.
- Jyaif 8y agoYou get angry because the robot suck. It doesn't have to suck.
- wildrhythms 8y agoI get angry when I'm forced to speak to anyone/anything to do something that I could have done via a form on a website. Customer service should not be a gatekeeper to changes on my account.
- Quarrelsome 8y agoIf I'm calling in its because their automated systems can't handle my request. What I don't want is another automated system being unable to handle my request.
- smnrchrds 8y agoWhat is Duplex, but a voice version of a chatbot. We have had to endure chatbots for ages and we know for a fact that they suck. Why would Duplex be any different? Also, Google's entire customer support strategy is "let he computers handle it, no humans involved." And it is universally loathed and derided. Why should we assume they are going to offer something to outside corporations that is better than what they use themselves? It doesn't have to suck, but all evidence points out that it will.
- Faaak 8y agoI usually just mumble or make strange noises. After some attempts my call is forwarded to a human
- smt88 8y agoYou can usually also just bash the "0" key over and over again.
- freedrock87 8y agoCursing also works.
- kaybe 8y agoSoon your robot will call their robot and they'll sort everything out without pesky human interference. Is anyone working on this? Give it a script and an objective and test it against robot and human callcenters..
- tomjen3 8y agoI get angry when they put ads on while I am in line. I get angry when I have to call in the first place.
- mirceal 8y agoMay I talk to your human supervisor?
- remir 8y agoI called AT&T to signal a phone outage for somebody and they had this robot on the line asking questions, me answering them, then you heard the robot's typing sound to give the impression that you were talking to a human. It was so slow and weird.
- lozaning 8y agoThats not to convince you that the thing you're talking to is a human. It's to let you know the call hasn't dropped. People on phones get weird when there is dead air. So instead of it just sitting silently not saying anything while it looks up your account number and cross references it with other various backend systems it play some familiar analog.