3 ms·
Many call center calls have a negative or zero financial value to the company, which is why the experience can be so horrible now. In the future, rather than w
by VLM 8y ago
Many call center calls have a negative or zero financial value to the company, which is why the experience can be so horrible now. In the future, rather than wearing down the patience of a human in India to cancel service, you'll have to wear down the patience of "ok google" or "alexa"... good luck with that.
A not entirely sci fi book plot would revolve around indentured servitude (to put it nicely) what does society and the economy look like after a few generations of only being able to cancel a service if you have more patience and more computing cycles than "the cloud"? As a sci fi plot, what does the world look like when its easier and more likely to kick a heroin addiction than to cancel an old gym membership or cut the cable TV service, or request a credit card chargeback?
- kaybe 8y agoThat would require forbidding "cloud" use for private parties, otherwise you'll have an arms race.
- tomjen3 8y agoIn that scenario people wouldn't sign up for recurring services, or it would end up being like the new law in Cali where they have to let you unsubscribe on the internet. Also having a robot repeating: "my customer number is blabla and I would like to cancel my account", "has my account been canceled yet" doesn't exactly take a lot of cycles. In fact it might be worth it to create cancelation as a service bot, where for a small fee, you can get the bot to call and cancel for you.