>people may feel more comfortable talking to something that seems genuinely human instead of something that is evidently robotic ("press 2 for...") People prob

>people may feel more comfortable talking to something that seems genuinely human instead of something that is evidently robotic ("press 2 for...") People probably do feel more comfortable when they think they're talking to a person. But will they appreciate being forced to talk to a robot designed to reap the benefits of a human-like interaction from the caller while providing none of the same to the caller?