>> but over time will be used to replace more and more human beings handling increasingly more difficult calls. While this is the natural progression, I could

>> but over time will be used to replace more and more human beings handling increasingly more difficult calls. While this is the natural progression, I could easily see people being turned off by the service, or the service struggling to handle more complex tasks. I would imagine learning all the nuances of a language (slang, dialects, accents) would pose a significant barrier to this.