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'...or lack of empathy.' There is a telecom co in the UK that directs out of hours calls to India. I don't know who's training these people but they do the exa
by dazc 8y ago
'...or lack of empathy.'
There is a telecom co in the UK that directs out of hours calls to India. I don't know who's training these people but they do the exact reverse - showering you in empathy to the point where it seems like they are making fun of you?
- elboru 8y agoSometimes too much empathy feels fake, and fake empathy gets the opposite result. My bank has started calling me in a more "cheerful" tone. They ask how my day is, and then they express how happy they are to hear I'm fine. I know I'll sound like the Grinch, but I really HATE it. I already decided to give you some minutes of my day, because maybe you'll tell me something important about my account, maybe you'll offer me something interesting, even though 80% of the time you'll offer something I don't really want, so we'll waste each other's time. But we won't know until you finish pretending you are interested in my day.
- dazc 8y agoThe way I have started responding to these fake cheery calls is to be equally fake cheery. It sometimes illicits a more genuine response.