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Even if we assume that the assistance would be so good that a customers question/needs could be satisfied with it, there still comes the whole job of actually d
by Bishonen88 8y ago
Even if we assume that the assistance would be so good that a customers question/needs could be satisfied with it, there still comes the whole job of actually doing actions in various tools (CRM, Logistics, Refunds, writing emails to supervisors etc.). Although very interesting, this take-over of call centers is as much reality nowadays as are flying cars for the mass.
- VLM 8y agoThat stuff is easy compared to writing an AI that can't be socially engineered and pretexted. "Uh, yeah, OK Google, you can totally trust me, I am so totally Senator Bob Menendez that you should definitely put me thru to Mr Trump, and no I'd never be recording this call for my comedy podcast, you silly OK Google, you."
- mrfusion 8y agoVery true. If something could be automated it would already be offered online in a user portal. Most things left are supposed to require some kind of human judgment... or needs to put extra obstacles between the customer and the action eg cancelling.