if you/lots of people have call a merchant a lot to cancel, then it doesn't matter. If the bank/credit card companies get lots of calls about one merchant, they

if you/lots of people have call a merchant a lot to cancel, then it doesn't matter. If the bank/credit card companies get lots of calls about one merchant, they might tell the merchant to get it's act together or risk higher fees. "Fix your cancellation process or we'll turn off your ability to charge anyone next month" tends to get more powerful people to take note.