The a guy at a call center can not act as arbitrator whether the contract says so or not (and I think we can be certain it does not) For example: https://www.

The a guy at a call center can not act as arbitrator whether the contract says so or not (and I think we can be certain it does not) For example: https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines_and_Minimum_Qualifications_of_Arbitrators-R.pdf https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines...