4 ms·

It is not guaranteed. The company has a chance to respond with the paperwork proving that you in fact received the item you paid for. It's then up to you to pro

It is not guaranteed. The company has a chance to respond with the paperwork proving that you in fact received the item you paid for. It's then up to you to prove that you did not. I am not a lawyer, but this is what happened to me.

jakobegger 8y ago
You can send the company a written cancellation letter before you file the chargeback, and get a confirmation from the post office (is that called a registered letter?) Then you can prove that you cancelled the contract.
jjeaff 8y ago
If you respond again reiterating your position, and deny that the "proof" in question is valid (assuming it is), you will almost certainly win. Not only that, but the business will get an additional chargeback fee before losing the chargeback.
TomMckenny 8y ago
I honestly can not understand how a credit card company call center can claim to legally decide a civil matter like this. I know in the US they regularly do this just as I know of a couple of counties that absolutely don't allow it. I honestly wonder what legal theory my bank or financial service is using to justify transferring my money or incurring debt under my name to pay someone I explicitly tell them not to simply because a guy at a call center making a snap judgement believes there is a valid contract and that the other party has honored it.
- jessriedel 8y ago
  The "legal theory" is that you signed up for the credit card company to be a trusted middle man and to ajudicate exactly these sorts of disputes. This is part of value they provide.
  - TomMckenny 8y ago
    It turns out you can not put anything you want in a contract. You can't contract away fundamental rights, for example you can't contract to vote a certain way. But perhaps rather than suggesting that everything in a contract is always valid, maybe you are referring to DIRECTV, Inc. v. Imburgia. And somehow that decision can be stretched to cover this case. Even so, it is clear that the call center is not acing as remotely as an arbitration court in any definition of the term because arbitration courts do have to meet some minimal legal set criterion. So I have a counter theory: the legal theory they're using is they can do whatever they want because the consumer could never afford the legal fees to challenge them on it. And pooling resources by class action is explicitly prohibited by the above decision. So I contend no, it's not legal but it is conveniently un-enforceable now.
    - dd36 8y ago
      You can contract away basic rights. It’s called an arbitration agreement. Whatever is then written into a contract is adjudicated by whoever is defined as arbitrator. There are very limited appeal options.
      - TomMckenny 8y ago
        The a guy at a call center can not act as arbitrator whether the contract says so or not (and I think we can be certain it does not) For example: https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines_and_Minimum_Qualifications_of_Arbitrators-R.pdf https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines...
    - jessriedel 8y ago
      > suggesting that everything in a contract is always valid I didn't suggest anything like that. Rather, things in contracts are valid by default. This isn't even a matter of onerous arbitration clauses (for disputes between the business and the consumer) being burried in fine print that no one reads. (Those have been regulated in some jurisdictions, but are mostly legal.) For credit cards, the arbitration is between the consumer and a 3rd party to the consumer's contract (the merchant), and literally is part of the value provided. People would use credit cards less if the service was discontinued.

jakobegger 8y ago

You can send the company a written cancellation letter before you file the chargeback, and get a confirmation from the post office (is that called a registered letter?) Then you can prove that you cancelled the contract.

jjeaff 8y ago

If you respond again reiterating your position, and deny that the "proof" in question is valid (assuming it is), you will almost certainly win. Not only that, but the business will get an additional chargeback fee before losing the chargeback.

TomMckenny 8y ago

I honestly can not understand how a credit card company call center can claim to legally decide a civil matter like this. I know in the US they regularly do this just as I know of a couple of counties that absolutely don't allow it. I honestly wonder what legal theory my bank or financial service is using to justify transferring my money or incurring debt under my name to pay someone I explicitly tell them not to simply because a guy at a call center making a snap judgement believes there is a valid contract and that the other party has honored it.

jessriedel 8y ago
The "legal theory" is that you signed up for the credit card company to be a trusted middle man and to ajudicate exactly these sorts of disputes. This is part of value they provide.
- TomMckenny 8y ago
  It turns out you can not put anything you want in a contract. You can't contract away fundamental rights, for example you can't contract to vote a certain way. But perhaps rather than suggesting that everything in a contract is always valid, maybe you are referring to DIRECTV, Inc. v. Imburgia. And somehow that decision can be stretched to cover this case. Even so, it is clear that the call center is not acing as remotely as an arbitration court in any definition of the term because arbitration courts do have to meet some minimal legal set criterion. So I have a counter theory: the legal theory they're using is they can do whatever they want because the consumer could never afford the legal fees to challenge them on it. And pooling resources by class action is explicitly prohibited by the above decision. So I contend no, it's not legal but it is conveniently un-enforceable now.
  - dd36 8y ago
    You can contract away basic rights. It’s called an arbitration agreement. Whatever is then written into a contract is adjudicated by whoever is defined as arbitrator. There are very limited appeal options.
    - TomMckenny 8y ago
      The a guy at a call center can not act as arbitrator whether the contract says so or not (and I think we can be certain it does not) For example: https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines_and_Minimum_Qualifications_of_Arbitrators-R.pdf https://www.calbar.ca.gov/Portals/0/documents/mfa/Guidelines...
  - jessriedel 8y ago
    > suggesting that everything in a contract is always valid I didn't suggest anything like that. Rather, things in contracts are valid by default. This isn't even a matter of onerous arbitration clauses (for disputes between the business and the consumer) being burried in fine print that no one reads. (Those have been regulated in some jurisdictions, but are mostly legal.) For credit cards, the arbitration is between the consumer and a 3rd party to the consumer's contract (the merchant), and literally is part of the value provided. People would use credit cards less if the service was discontinued.