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Why? If I were a business that took phone orders, why would I care what's on the other end? As long as it's reliable and intelligent enough, I don't think peop

Why? If I were a business that took phone orders, why would I care what's on the other end? As long as it's reliable and intelligent enough, I don't think people will mind. I know I wouldn't.

s73v3r_ 8y ago
Because you want to make it difficult for customers to cancel.
- jake_the_third 8y ago
  > Because you want to make it difficult for customers to cancel. Explain to me, in detail, how you arrived to this conclusion from my previous statement. If anything, a business accepting robocalls from customers would make canceling easier. I await your explanation, s73v3r_.
  - s73v3r_ 8y ago
    Which is why you, as a business, would not accept those robocalls.
    - jake_the_third 8y ago
      If I was a scummy business, sure but you're omitting the other side of the coin: making it easier for customers to do reservations. I still think that businesses would welcome robocall reservations (if they're reliable and efficient) just as they have the internet.
lifeformed 8y ago
I think it's a legal requirement, regarding automated calling.
- jake_the_third 8y ago
  I don't think it would be a problem if a business explicitly indicated that robocalls on behalf of customers are acceptable. It's convenient for both businesses who don't want to invest in online booking systems, and people who don't want to deal with the hassle involved in making calls. Win win.
bb88 8y ago
That's a good question. But we have to remember what happened with Google Glass. Glassholes were inconsiderate google glass users that refused to take google glass off when interacting with people. Duplex will end up like Google Glass for a similar reason -- people will force other people to interact with robots. I think if I'm a human on the phone more than a few minutes a day, I might take exception to that. Especially if more than a few calls come in that way and there are enough bugs in the system to make it annoying. One particular countermeasure will be to require a credit card number (or some other personal information) for cancellation... which I'm not sure Google Duplex would be willing to hand out over the phone.

Why? If I were a business that took phone orders, why would I care what's on the other end? As long as it's reliable and intelligent enough, I don't think people will mind. I know I wouldn't.

s73v3r_ 8y ago

Because you want to make it difficult for customers to cancel.

jake_the_third 8y ago
> Because you want to make it difficult for customers to cancel. Explain to me, in detail, how you arrived to this conclusion from my previous statement. If anything, a business accepting robocalls from customers would make canceling easier. I await your explanation, s73v3r_.
- s73v3r_ 8y ago
  Which is why you, as a business, would not accept those robocalls.
  - jake_the_third 8y ago
    If I was a scummy business, sure but you're omitting the other side of the coin: making it easier for customers to do reservations. I still think that businesses would welcome robocall reservations (if they're reliable and efficient) just as they have the internet.

lifeformed 8y ago

I think it's a legal requirement, regarding automated calling.

jake_the_third 8y ago
I don't think it would be a problem if a business explicitly indicated that robocalls on behalf of customers are acceptable. It's convenient for both businesses who don't want to invest in online booking systems, and people who don't want to deal with the hassle involved in making calls. Win win.

bb88 8y ago

That's a good question. But we have to remember what happened with Google Glass. Glassholes were inconsiderate google glass users that refused to take google glass off when interacting with people. Duplex will end up like Google Glass for a similar reason -- people will force other people to interact with robots. I think if I'm a human on the phone more than a few minutes a day, I might take exception to that. Especially if more than a few calls come in that way and there are enough bugs in the system to make it annoying. One particular countermeasure will be to require a credit card number (or some other personal information) for cancellation... which I'm not sure Google Duplex would be willing to hand out over the phone.