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I would :) I also do CS for my company. I honestly believe almost nobody reads FAQs, and the presence of an item in an FAQ is a symptom of a UX failure somewhe
by scrollaway 8y ago
I would :) I also do CS for my company.
I honestly believe almost nobody reads FAQs, and the presence of an item in an FAQ is a symptom of a UX failure somewhere down the line.
- mistermann 8y agoAnd the inability to find it in the FAQ is itself a failure. It seems like almost no one is even trying, no wonder we tend toward monopolies.