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I understand where you're coming from (though I would never legislate it), but compare it to insurance. Should your car insurance company have to refund your pr
by Cyphase 8y ago
I understand where you're coming from (though I would never legislate it), but compare it to insurance. Should your car insurance company have to refund your premiums if you don't "use" their service in some time period, i.e. you don't file a claim? Should a life insurance company return all your premiums if you don't die during the covered term? I'm going to say no. In the case of insurance, you're paying for someone else to take on a risk that you either can't afford to take on, or that it doesn't make financial sense for you to take on. In the case of a streaming subscription (for example), you're paying for the ability to, at any moment, start streaming whatever content the service is making available. Even if you never use that ability within a given month, you still had the option, and that's what you were paying for. In fact, you could frame that this way: you're paying to remove the "risk" that you'll want to stream something at some point and won't be able to because you don't have an active subscription.
And on a more personal level, I don't understand why people can't just manage their subscriptions better. Dark patterns that make canceling subscriptions difficult are one thing, but if a service makes it easy for you to cancel, and you just haven't done it, that's on you.
That said, if a service wants to refund subscribers for unused service periods, that would be a great feature. Or, as a middle ground, send an email saying, "You haven't logged in in X months; do you want to cancel your subscription?" X could even be configurable, and cancellation could be automatic, e.g. cancel the subscription if the user hasn't logged in for 3 months.
- ec109685 8y agoThe email with an easy action to take would be a good compromise. Insurance’s value is that any moment they are willing to pay out. With subscription services, if you only use them occasionally, the smart thing is to let them expire and then resubscrive when you need their services. However the hassle in subscribing and unsubscribing is too high to make practical.