Last week I spent 1 hour and 20 minutes waiting for a Zipcar rep to answer my call. Creating my account was as simple as taking a photo of my license within the

Last week I spent 1 hour and 20 minutes waiting for a Zipcar rep to answer my call. Creating my account was as simple as taking a photo of my license within the app and getting into a car. Companies that make signing up easy and cancellation difficult are the worst.