Even though it is a lie, it is a lie that is for the greater good. Maybe the company will realize how much time their call center employees are wasting filling

Even though it is a lie, it is a lie that is for the greater good. Maybe the company will realize how much time their call center employees are wasting filling out cancellation forms for the deaf and instead just make the form available online. They might lose some customers that might have stayed had a retention agent gave them free HBO for the month but there might be less time wasted on the phones with customers threatening to leave in exchange for free HBO. Either way, only people serious about leaving will leave and the call center will have less call volume and save the company money. In many areas, Comcast is the monopoly. You either have your TV or internet from them or you have nothing. If customers want to leave, then Comcast needs to react to the market and figure out what they are doing wrong.