3 ms·

"I'm hard of hearing." Prove that I'm not. At that point it's one dark pattern against another.

• mehrdadn 8y ago
  > "I'm hard of hearing." Prove that I'm not. At that point it's one dark pattern against another. First of all, he said "deaf", not "hard of hearing". Second ̶o̶n̶e̶, so you're fine with lying to get services you otherwise wouldn't if no one can actualy prove you're lying?
  • thelastidiot 8y ago
    Profound question: can you act unethically against unethical people?
    • mehrdadn 8y ago
      Yes? I don't see what's profound about this.
  • moftz 8y ago
    Even though it is a lie, it is a lie that is for the greater good. Maybe the company will realize how much time their call center employees are wasting filling out cancellation forms for the deaf and instead just make the form available online. They might lose some customers that might have stayed had a retention agent gave them free HBO for the month but there might be less time wasted on the phones with customers threatening to leave in exchange for free HBO. Either way, only people serious about leaving will leave and the call center will have less call volume and save the company money. In many areas, Comcast is the monopoly. You either have your TV or internet from them or you have nothing. If customers want to leave, then Comcast needs to react to the market and figure out what they are doing wrong.
  • s73v3r_ 8y ago
    "Second one, so you're fine with lying to get services you otherwise wouldn't if no one can actualy prove you're lying?" When it comes to them being dishonest about forcing me to call in order to endure a pitch to upsell me? Absolutely.