>Chat based community There's nothing wrong with using chat for collaboration and support. However, using a proprietary platform like Discord for this purpose

>Chat based community There's nothing wrong with using chat for collaboration and support. However, using a proprietary platform like Discord for this purpose a braindead move. It's astonishingly dumb to do this. Listen, IRC is not sexy. But it works, and has been chugging along for decades now - in the same time that a few dozen proprietary chat platforms have come and gone. It's supported by dozens of open source clients and servers, has integrations with all sorts of bots and git and ticket trackers and such, there are dozens of libraries for working with it, and networks dedicated to open source projects. It's a no brainer. The particular issue called out in this article is trivially solved on IRC. There are a half dozen ready-to-roll public IRC log softwares, and most of your users have clients which are automatically keeping logs that can be restored from if there's ever a service outage on your logger. Hell, if you send me an email I will put my IRC client in your channel and publish public logs for you for free.