There's a thought. The evil of IVRs goes far beyond cancellations, though. Warranties, insurance claims, anything where the company "wins by default" admits lab

There's a thought. The evil of IVRs goes far beyond cancellations, though. Warranties, insurance claims, anything where the company "wins by default" admits labyrinthine IVRs as a dark pattern, and some of those are "interactive" enough that certified mail winds up introducing as much friction as the IVR itself.