3 ms·

OK now here's an excellent use for Google Duplex. Using a robot to fool a person: annoying. Using a robot to fool someone annoying: fine!

ergothus 8y ago
Yes! This what excited me when 8 first heard about it and I was perplexed why people focused on reservations. That's just the door, and companies on the other end are interested in lowering the barrier for customers. I'm curious what this does for in person issues, and if gyms will take a hit in CA.
- djrogers 8y ago
  Only applies if you sign up online, not in-person.
bb88 8y ago
Google has since changed this. Google Duplex will not "fool" humans any more. They announce that they're the "Google Assistant" calling on behalf of a customer. I think unfortunately what will happen is that people will just hang up on the google assistant because it's not a real human. It'll be kind of like what happened to the "glassholes". Maybe not as mean though.
- dave84 8y ago
  Refusing customers and irritating Google probably isn’t in their best interest.
- jake_the_third 8y ago
  Why? If I were a business that took phone orders, why would I care what's on the other end? As long as it's reliable and intelligent enough, I don't think people will mind. I know I wouldn't.
  - s73v3r_ 8y ago
    Because you want to make it difficult for customers to cancel.
    - jake_the_third 8y ago
      > Because you want to make it difficult for customers to cancel. Explain to me, in detail, how you arrived to this conclusion from my previous statement. If anything, a business accepting robocalls from customers would make canceling easier. I await your explanation, s73v3r_.
      - s73v3r_ 8y ago
        Which is why you, as a business, would not accept those robocalls.
        jake_the_third 8y ago
        If I was a scummy business, sure but you're omitting the other side of the coin: making it easier for customers to do reservations. I still think that businesses would welcome robocall reservations (if they're reliable and efficient) just as they have the internet.
  - lifeformed 8y ago
    I think it's a legal requirement, regarding automated calling.
    - jake_the_third 8y ago
      I don't think it would be a problem if a business explicitly indicated that robocalls on behalf of customers are acceptable. It's convenient for both businesses who don't want to invest in online booking systems, and people who don't want to deal with the hassle involved in making calls. Win win.
  - bb88 8y ago
- deleted 8y ago
  [deleted]

ergothus 8y ago

Yes! This what excited me when 8 first heard about it and I was perplexed why people focused on reservations. That's just the door, and companies on the other end are interested in lowering the barrier for customers. I'm curious what this does for in person issues, and if gyms will take a hit in CA.

djrogers 8y ago
Only applies if you sign up online, not in-person.

bb88 8y ago

Google has since changed this. Google Duplex will not "fool" humans any more. They announce that they're the "Google Assistant" calling on behalf of a customer. I think unfortunately what will happen is that people will just hang up on the google assistant because it's not a real human. It'll be kind of like what happened to the "glassholes". Maybe not as mean though.

dave84 8y ago
Refusing customers and irritating Google probably isn’t in their best interest.
jake_the_third 8y ago
Why? If I were a business that took phone orders, why would I care what's on the other end? As long as it's reliable and intelligent enough, I don't think people will mind. I know I wouldn't.
- s73v3r_ 8y ago
  Because you want to make it difficult for customers to cancel.
  - jake_the_third 8y ago
    > Because you want to make it difficult for customers to cancel. Explain to me, in detail, how you arrived to this conclusion from my previous statement. If anything, a business accepting robocalls from customers would make canceling easier. I await your explanation, s73v3r_.
    - s73v3r_ 8y ago
      Which is why you, as a business, would not accept those robocalls.
      - jake_the_third 8y ago
        If I was a scummy business, sure but you're omitting the other side of the coin: making it easier for customers to do reservations. I still think that businesses would welcome robocall reservations (if they're reliable and efficient) just as they have the internet.
- lifeformed 8y ago
  I think it's a legal requirement, regarding automated calling.
  - jake_the_third 8y ago
    I don't think it would be a problem if a business explicitly indicated that robocalls on behalf of customers are acceptable. It's convenient for both businesses who don't want to invest in online booking systems, and people who don't want to deal with the hassle involved in making calls. Win win.
- bb88 8y ago
deleted 8y ago
[deleted]